Terms of Service
These terms explain the Clear AI Metadata cleaning service, permitted usage, paid credits and Pro subscriptions, and your responsibilities. By using the site you also agree to the linked Privacy, Refund and Acceptable Use policies, subject to applicable law.
Last updated: 2026-11-02
What the service provides
Clear AI Metadata (clearaimetadata.com) removes supported metadata from images and videos. The web cleaner runs in your browser; the optional API runs as an asynchronous cloud job using private storage. Results are provided as a convenience and do not guarantee how a third-party platform will classify, label or treat a file. API availability and limits may be specified separately.
Eligibility and authorized files
You are responsible for submitting files you have the right to process and for using the service lawfully. Purchasing users must meet applicable age and payment eligibility requirements. Keep your account access secure and contact support about suspected unauthorized use.
Plans and pricing
Basic pack is USD 4.99 for 200 credits and is intended for single-file cleaning. Advanced pack is USD 9.99 for 500 credits, includes local batch cleaning, and can be used with the API. Pro is USD 9.00 per month, includes the same local batch features, does not spend credits on local cleaning, and does not include API credits. Images use 1 credit and videos use 10. Purchased credits do not expire. Free-use limits and file-size limits are shown on the pricing page and in the product.
Billing and auto-renewal
Basic pack and Advanced pack are one-time purchases and do not renew automatically. Pro is a monthly subscription that automatically renews at USD 9.00 per month until cancelled. By subscribing, you authorize recurring monthly charges. You can cancel future renewals from your account or the Waffo customer portal; cancellation stops future charges and you keep access through the end of the paid period. We may change prices with advance notice where required by law. Waffo may appear on your statement or receipt.
Digital delivery
Purchases are digital; there is no physical delivery. Credits and Pro access become available after payment is confirmed, not merely when a checkout page opens. Payment does not automatically start a cleaning job. After checkout, return to the cleaner and click the cleaning button yourself. API results are private and available for a limited period.
How cleaning is charged
For browser-local cleaning, credits are charged only for a successfully cleaned file that required modification. Unchanged, unsupported, failed or unstarted files are not charged, and repeated downloads do not charge again. For API jobs, a successfully delivered result is charged even if no supported metadata needed to be changed; failed API jobs are restored or refunded under the applicable rules. Pro local cleaning does not spend credits during an active paid period.
Results and limitations
Metadata removal is a best-effort technical service. We do not guarantee that every metadata field can be removed, that a file will be treated in a particular way by a platform, or that a result proves authorship, authenticity or ownership. Do not rely on the service as legal advice or as the sole basis for a consequential decision.
Acceptable use and termination
You must follow the Acceptable Use Policy. Do not misuse the service, attempt unauthorized access, bypass usage or payment controls, or use it for unlawful or harmful purposes. We may suspend or terminate access for material breach, abuse, non-payment or legal requirements, subject to applicable law.
Availability, liability and changes
We may update, change, suspend or discontinue parts of the service. The service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of data, profits or goodwill. Nothing in these terms excludes rights that cannot be excluded by law.
Disputes and contact
For usage, payments, account issues or service questions, email support@clearaimetadata.com. Our Refund & Digital Delivery Policy explains how billing errors and failed jobs are reviewed. Nothing in these terms removes rights that cannot be excluded under applicable law.