Privacy Policy
This policy explains how Clear AI Metadata (clearaimetadata.com) handles information when you clean a file, create an account, purchase credits or Pro, use the API, or contact support. We use information to provide, secure and support the service.
Last updated: 2026-11-02
Information we process
Depending on how you use Clear AI Metadata, information may include the file you choose to clean and its local result, browser and session identifiers, optional Google sign-in details, credit and order records, API requests and results, service diagnostics, referral information, and messages you send to support. The web cleaner processes supported files in your browser; those file bytes are not uploaded by the web tool.
Files and local processing
The browser cleaner inspects and cleans supported metadata on your device. If you sign in or pay during a flow, the selected file may be kept temporarily in browser storage on the same device so you can resume; it is not uploaded by that handoff. The optional API is different: API inputs are uploaded to private storage, processed as a durable job, and made available only through authenticated result access. API inputs and results are normally deleted within about 24 hours, with a storage lifecycle rule as a backstop. Do not submit files you are not authorized to process or that contain unnecessary sensitive information.
Accounts and free use
You can use the free web cleaner without an account, subject to the published free limits. An account is required to receive and manage purchased credits or an active Pro entitlement. Google sign-in provides the basic account identity needed for those features.
Payments and refunds
Payments are processed by Waffo Pancake. We receive and store order references, product, amount, currency, payment status, refund status and related account identifiers; we do not receive or store full card details. Waffo may act as the merchant of record or payment processor for eligible purchases and may appear on your statement or receipt. Refund and cancellation details are in our Refund & Digital Delivery Policy.
Cookies and service analytics
Necessary cookies and browser information help keep sessions secure, apply usage limits and preserve payment return information. We may use service events and, where enabled, optional analytics to understand visits, cleaning usage, checkout activity and errors. Operational events are not intended to contain original file bytes, metadata values, full prompts or full card details. Optional tracking is controlled by available consent settings and browser controls.
Retention and sharing
We keep account, order, usage, security and support records for periods reasonably needed to operate the service, honour purchases, investigate problems, prevent misuse or meet legal requirements. API inputs and results are short-lived as described above. We share information with service providers that help with payment, sign-in, hosting, private storage, queue processing, analytics and support, and with authorities when required by law. We do not sell personal information.
Your choices and data requests
Subject to applicable law, you may ask to access, correct or delete eligible account information, inquire about processing, or exercise other available privacy rights. Contact support@clearaimetadata.com with enough information to identify the relevant account or order. Do not send full payment credentials or unrelated sensitive material.
Security, international processing and changes
We use reasonable organizational and technical measures to protect service information, though no online service can promise perfect security. Our service providers may process information in other countries. We may update this policy when the service or legal requirements change; the effective date on this page will be revised. Privacy questions can be sent to support@clearaimetadata.com.