Refund & Digital Delivery Policy
This policy applies to Basic pack (USD 4.99 / 200 credits), Advanced pack (USD 9.99 / 500 credits) and Pro (USD 9.00 per month) purchases for Clear AI Metadata at clearaimetadata.com. It does not limit rights you have under applicable consumer law.
Last updated: 2026-11-02
Digital delivery
Credits and Pro access are digital and are made available after verified payment. Payment does not automatically start a cleaning job. Basic pack and Advanced pack are one-time purchases; Pro renews monthly until cancelled. API results are private and short-lived.
One-time credit packs
We review unused-purchase requests using the actual order, payment, remaining credit balance and delivery history. Credits already spent on correctly completed cleaning are generally not voluntarily refundable solely because you changed your mind. Unused credits do not automatically create a right to a prorated refund, but you may contact us to review an unused purchase. Mandatory consumer rights always apply.
Pro subscription and cancellation
You can cancel future Pro renewals from your account or the Waffo customer portal. Cancellation stops future charges and you keep access through the end of the paid period. Subscription fees for a period already used are generally not voluntarily refundable, except for duplicate or incorrect charges, a verified service failure, or rights provided by law. Contact us if you believe a charge is wrong.
Failed jobs, missing credits and billing errors
If a local cleaning fails or the file needs no modification, the operation is not charged. If an API job fails before a valid result is delivered, the associated credits are restored or refunded. Duplicate charges, incorrect amounts, credits not delivered after confirmed payment and other genuine billing errors are reviewed. If a result cannot be loaded or displayed, contact us with the order or job reference.
How to request a review
Email support@clearaimetadata.com with the account email, order or payment reference, and a concise description. Include a job or file reference if relevant. Do not email card numbers, passwords or private files; share additional evidence only if specifically requested and safe to do so. We will review the available purchase and delivery records.
Processing and your rights
Approved monetary refunds normally return through the original payment method or an appropriate Waffo process. Timing depends on the payment provider and financial institution. We aim to acknowledge requests within two business days and process confirmed errors within five to ten business days. This policy does not limit statutory refund or cancellation rights and may be updated with a new effective date.